Friday, 29 March 2013

Storm and flood losses higher than reported says River Canal Rescue

The £1.9billion* paid out by insurers to people who suffered flood and storm damage following last year’s wet weather is likely to be the tip of the iceberg, according to Stephanie Horton, Managing Director of River Canal Rescue.
Stephanie says the figure should be higher as the damage and loss to canal and river boats is not included in this figure; it comprises home, business and motor claims. 
River Canal Rescue reports it attended 75%** more call-outs to emergency situations in the period from October 12 to January 13 and specialist insurers also confirm the bad weather caused an increase in claims.
Stephanie comments: “Last year’s weather caused devastation for those on water as well as land and it’s important their losses are acknowledged.  We helped retrieve 45 sunken, partially submerged or grounded vessels, and in some cases these craft are the owners’ home, business and form of transport. Over half of these were insurance claims.”
Insurers who have not given River Canal Rescue delegated authority to make repairs as part of the claims process spend more on claims settlement due to customers’ having to source repairers themselves and agree quotes.
Stephanie explains: “Insurers who give us delegated authority save a minimum of 25% on their claims costs.  Last year, however, we reduced their bill by 65%***.  By allowing us to take ownership of the claim, we can quickly source and make repairs, reduce the total loss amount and speed up the process.  This results in less hassle for the craft owner.”
She concludes: “We’ll never know the true costs incurred as a result of the terrible weather last year, but it is important to prepare for more floods and storms and have support at hand to minimise losses if damage occurs.  Even as we approached British summer time this year, the country faced freezing conditions and more weather warnings, which is unheard of towards the end of March.”
River Canal Rescue issues warnings and reminders for people to check their craft on Facebook and via email alerts to customers. To find out more, visit or phone 01785 785680.

Notes to Editors
*Association of British Insurers  2012 storm and flood statistics

** River Canal Rescue call-outs Oct 11 to Jan 12 v Oct 12 - Jan 13
*** Based upon potential claims cost v amount paid for cases in 2012

Media Enquiries
Stephanie Horton, Managing Director, River Canal Rescue, T: 01785 785680 or E:
Francesca Breeze, Freelance Journalist/PR Consultant, T: 01273 421115, M: 07710 963838 or E: