In response to the increasing number of insurance related call-outs it is receiving, River Canal Rescue has launched a new Incident Care Service which helps boat owners manage their claims and recover costs* following an emergency.
The Service is run by RCR’s Canal Contracting team who take control of the insurance claim. They get the boat out of danger and to a location where it can be worked on, identify the nearest facilities, provide a diagnostic engineer, arrange estimates for repairs, liaise with insurers and contractors, source and deliver claims forms and explain ‘next steps’ and how the claim will progress.
In 2013, the breakdown and emergency assistance firm was asked to help progress claims and liaise with insurers in 73%** of insurance call-outs, prompting RCR Managing Director, Stephanie Horton, to create the Service. Since January this year, 86%** of insurance call-outs have been handled by the Incident Care team.
Stephanie comments: “Whilst insurers, in the main, are very good at progressing claims quickly, there’s still a fair bit of legwork often needed to get the claim to the stage where it can move ahead. Getting the boat to safety and sourcing insurance information and repairers/contractors can be tiresome for people, particularly at what can be an emotional and stressful time, so we do it for them.
“By taking control of the situation we not only calm frayed nerves but reduce damage costs and speed up claims’ resolution, which claimants and insurers both appreciate.”
The service costs £50 which is usually added to the claim, however Stephanie reminds that call centre staff are always available to advise free of charge, what to do next if there’s been an accident or the vessel is in danger, sunk, vandalised or had a fire, and offer assistance in getting back on track.
Call 01785 248793 out of hours or 01785 785685 to go direct though to the canal contracting team during office hours - lines are open 24/7, 365 days a year. To find out more about River Canal Rescue visit www.rivercanalrescue.co.uk
Notes to Editors
*Subject to policy terms and conditions.
**Based on 117 insurance-related call-outs received from Jan 2013 to Dec 2013, 85 call-outs used ‘Incident Care’, 32 did not. 85 as a % of 117 = 72.6%. Jan – April 2014 51 insurance-related call-outs, 44 used ‘Incident Care’, 7 did not. 44 as a % of 51 = 86.2%.
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