Recently RCR was asked to provide photos for a television series which illustrated the dangers boaters faced in locks. Due to a confusion over programme deadlines, we failed to consult
with the owners and gain approval for their use prior to them being
broadcast. This lead to photos of Miss Pollard's vessel being shown
without her permission. We are very committed to our customers and
are concerned when our actions impact upon them. River Canal
Rescue would therefore like to apologise to Miss Pollard for any
distress the broadcast of her photo caused her and to redress the
situation we have agreed to make a donation to the RNLI at her request.
In line with our policy to never allow the use of photos by
third parties without the owners' prior consent, we would like to reassure
other members that we will ensure their agreement is sought prior to any other
images being used for publicity by third parties. As we failed in the instance, this
is the reason for a public apology.
